Kaiteriteri Reserve Apartments

Cancellation & Modification Policy

Package and special rates: Each special/package has its own cancellation policy, which should be communicated to the guest when booking directly.

Ordinary reservations: The excerpt does not specify how much notice is required to cancel, whether the first-night deposit is refundable, or whether amendment fees apply.

Modification/change requests: No specific amendment/change policy is provided in the text you supplied. You would need to check the conditions attached to your particular booking.

No arrival/contact: If you have not arrived or contacted the Reserve within 24 hours after your original arrival date, the Reserve may cancel the reservation.

Therefore, if you are considering changing or cancelling your booking, don't assume that the first-night deposit is refundable. The applicable cancellation terms may depend on the rate/package you booked.

Age & Groups
Reservations must be made by someone 18 or older.
Guests under 18 must stay with someone over 18.
Groups may be required to pay a $150 per-person behaviour bond on arrival.
Behaviour & Removal

The Reserve can immediately expel guests without a refund for serious breaches, including:

Abusive, aggressive, indecent or obscene behaviour.
Excessive noise or disruptive/riotous behaviour.
Intoxication or misconduct.
Interfering with other guests' enjoyment of the Reserve.
Other breaches of the Reserve's terms, conditions or Code of Conduct.

Serious/criminal behaviour may be reported to the New Zealand Police, and certain by-law breaches can potentially result in fines.

Exceptional Circumstances

The Reserve is generally not liable if it cannot meet its obligations because of events outside its reasonable control, such as earthquakes, storms, floods, war, strikes, riots or other force majeure events.

Bottom line

The key point is that the cancellation terms are not fully included in the text you provided. For a normal booking, you need to check the specific booking confirmation/rate conditions. For special or package rates, the individual cancellation policy applies. The only explicit cancellation right in this excerpt is the Reserve's ability to cancel if you haven't arrived or contacted them within 24 hours after your scheduled arrival.