Wellington Helicopters

Cancellation Policy
• Prior to one week of travel - 100% Refund • Within one week and 48 hours of departure - 50% refund • Within 48hrs of departure - no refund • Force Majeure events (e.g., natural disasters, pandemics) do not automatically entitle the customer to a refund. In such cases, GCH Aviation will assess refunds on a case-by-case basis, in line with our obligations under New Zealand consumer law. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 • Only GCH Aviation (or the pilot in command) may cancel a flight due to weather. If you choose not to fly due to weather and the flight is still deemed safe by GCH Aviation, our standard cancellation policy will apply. Where GCH Aviation or one of its pilots cancels a flight due to weather conditions we will try to rebook you for another time, or a refund will be offered in accordance with our refund policy guidelines. Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of GCH Aviation's bases in New Zealand for a flight of similar duration and price. If you are unable to re-schedule the flight, then a full refund will be offered. No refund will be given for no-shows, changes you make to your booking, or your own cancellation made less than 48 hours prior to departure. Where payment is made by credit card and a refund applies, the amount must be refunded back to the credit card in New Zealand dollars. GCH Aviation takes no responsibility for paying any transaction fees or international currency loss\gain incurred during this process. Payments made by credit card will result in the refund being refunded back to that original credit card only - no cash refunds apply